Warranty Policy
At VELARION, we stand behind the quality of our smart pet care products. That's why we offer a one (1) year limited warranty on all products purchased through our official website at www.tryvelarion.com.
✅ What’s Covered
This limited warranty covers defects in materials and workmanship under normal, residential use for a period of one (1) year from the date of delivery.
If your product develops a defect within this period, we’ll repair or replace it at no cost to you, including parts and labor.
❌ What’s Not Covered
This warranty does not cover:
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Damage due to misuse, abuse, or accidents
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Normal wear and tear
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Unauthorized repairs, modifications, or disassembly
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Products not purchased directly from our official store
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Incidental or consequential damages
💡 Post-Warranty Discount
If your warranty has expired within the last 60 days, we offer a 20% discount on a new replacement unit.
🛠️ How to Make a Warranty Claim
Please contact our customer service team at support@tryvelarion.com with:
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Your order number
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A brief description of the issue
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Any relevant photos or videos
Our team will assess your claim and provide instructions for repair, replacement, or return.
⚠️ Legal Terms & Limitations
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This warranty is non-transferable and applies only to the original purchaser.
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Retain your proof of purchase to validate the warranty period.
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Replacement products are considered part of the original warranty timeline and do not reset the warranty term.
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Except for the limited warranty stated above, Velarion provides no other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose.
We’re committed to keeping your pets happy, healthy, and safe — and you satisfied.
Have questions? We're here to help at support@tryvelarion.com.